FAQ
Orders & Shipping
How long does shipping take?
Orders are processed within 1-3 business days. Delivery to the United States typically takes 7-15 business days. International orders may take 10-30 business days depending on destination. You'll receive a tracking number via email once your order ships.
Do you offer free shipping?
Yes! We offer FREE shipping on all orders, worldwide. No minimum order required.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email. You can use it to track your package at any time.
Can I change or cancel my order?
We process orders quickly, but if you need to make a change, email us at support@ergorelief.com within 12 hours of placing your order. We'll do our best to accommodate your request before it ships.
Product Questions
How does the ErgoRelief™ Posture Corrector work?
The ErgoRelief™ uses a figure-8 design that gently pulls your shoulders back, aligning your spine into its natural upright position. Over time, regular use helps retrain your postural muscles so that good posture becomes natural — even without wearing the brace.
Who is ErgoRelief designed for?
ErgoRelief is designed for anyone who spends long hours sitting — especially desk workers, remote employees, students, and gamers. If you experience upper back tightness, neck pain, or rounded shoulders from looking at a screen, ErgoRelief is for you.
How long should I wear it each day?
We recommend starting with 20-30 minutes per day and gradually increasing to 1-2 hours as your muscles adapt. Do not wear it while sleeping. Most users begin to feel noticeable relief within the first week.
What size should I get?
The ErgoRelief™ is a one-size-fits-most design with fully adjustable straps that fit chest sizes from 28" to 48". If you have questions about fit, email us at support@ergorelief.com.
Can I wear it under clothing?
Yes! The ErgoRelief™ is slim and lightweight — most users wear it under a shirt or sweater comfortably. It is discreet enough for office wear.
Is it safe to use?
ErgoRelief is safe for general posture support use. However, it is not a medical device. If you have a diagnosed spinal condition, injury, or chronic pain condition, please consult your doctor before use.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied for any reason, contact us within 30 days of receiving your order and we'll issue a full refund — no questions asked.
How do I start a return?
Simply email support@ergorelief.com with your order number and reason for return. We'll respond within 1-2 business days with return instructions.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5-7 business days to your original payment method.
Contact
How do I reach customer support?
Email us at support@ergorelief.com. We respond to all messages within 24 business hours, Monday through Friday.